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Emotional Intelligence & Workplace Conflict Resolution

About Course

3-Day Intensive Live Online Training Programme

Upcoming dates: Available on request.

Emotional Intelligence & Workplace Conflict Resolution is an intensive, instructor-led training programme designed for professionals and managers who want to understand emotions at work and handle conflict in a more constructive, confident way. The course focuses on practical emotional intelligence (EQ) skills and real-world conflict situations, helping participants respond calmly, manage difficult dynamics, and protect working relationships.

Through live instruction, guided reflection, role-play scenarios, and practical exercises, participants learn how to recognise emotional triggers, adjust their responses, and apply structured approaches to resolving disagreements and tension in a professional environment.

Participants who successfully complete the training will receive a Certificate of Completion from London Global Centre. Training is delivered by experienced trainers with strong professional and industry backgrounds.

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What Will You Learn?

  • Understand the core components of emotional intelligence and why they matter in the workplace.
  • Recognise their own emotional triggers and patterns, and manage responses more effectively.
  • Identify early signs of conflict and underlying needs, not just surface-level disagreements.
  • Use practical communication tools to de‑escalate tension and move conversations towards solutions.
  • Handle difficult interactions with greater composure, empathy, and clarity.
  • Contribute to a more respectful, collaborative team culture even when pressure is high.

Course Content

Day 1: Emotional Intelligence Foundations and Self-Awareness

  • Introduction to emotional intelligence and its impact on performance, relationships, and leadership.
  • Exploring self-awareness: understanding personal triggers, strengths, and blind spots.
  • Recognising how emotions influence behaviour, decision-making, and communication under pressure.
  • Workshop activities focused on personal reflection and identifying key development priorities.

Day 2: Understanding Others and Conflict Dynamics

Day 3: Tools for Difficult Conversations and Resolution

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